Cloud based, hosted, fully managed and optionally geo-redundant voice service.
As competition increases in the marketplace, differentiation through the customer experience becomes more and more significant. Having the information required when it’s needed from anywhere and ensuring reliable communication / collaboration can occur 7 X 24 is necessary to make the client experience better than your competitors.
N-Power Voice solution is a cloud-based, hosted, fully managed, and optionally geo-redundant voice service on Cisco’s Hosted Collaboration Solution (HCS) platform.
N-Power enables clients to lower cost of ownership, conserve capital, increase agility, shorten time-value span, reduce risk, simplify the environment and free IT staff to focus on strategic initiatives.
On N-Power every client has dedicated virtual machines (VM’s) for each application deployed and uses Cisco certified security architecture across the service. This includes network, data center, storage, VM, management, application separation and access control. Our Cisco-certified architecture combined with our ISO 27001 and ISO 27701 certifications ensure world-class security is top-of-mind. Clients can leverage on-premise investments in Microsoft and Cisco while delivering new collaboration features to existing Cisco UC users.
What's Included in UCaaS?
- US-based NOC
- Proactive Monitoring and Management 24 x 7
- World-Class Service Customer Support Portal
Cisco Unified Communications Manager (CUCM) Call Control
- Ad-hoc and MeetMe Audio Conferencing
- Single Number Reach
- Hunt Groups / Pick Groups
- Point-to-Point Video Calling
- Analog Support
Cisco Unity Connections (CUC)
- Voicemail including unified messaging and auto attendants
Cisco Instant Messaging and Presence (IM&P)
- Cisco Jabber
- AD integration
- Cisco Unified Contact Center Express (UCCX)
- Workforce Management
- Call Recording
- CRM Integration
- VPN-less mobile and remote access to N-Power (MRA)
- Cisco Attendant Console
- Cisco Emergency Responder
- Cisco Expressway
- Webex Teams Hybrid nodes
- Singlewire Informacast
- CDR Servers
If you’re ready to learn more about how Network Data Systems can take your network to the Nth power, let’s talk.