NDS’ world-class managed service allows partners to meet and exceed their client’s infrastructure operational support requirements ensuring applications are always accessible.

 

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N-Compass consists of a powerful operational support system with a tightly integrated suite of applications, finely tuned ITIL processes, and a highly skilled team of engineers.

N-Compass includes:

  • US-based NOC engineering team
  • Proactive monitoring, fault isolation, and incident management
  • Performance management
  • Configuration management
  • Analytics including a CIO dashboard
  • Strategic infrastructure reviews by NDS consultants
  • geo-redundant (US-based), fault-tolerant, and available 24 x 7

 

NDS is ISO 27001 and ISO 27701 certified, one of few companies worldwide, ensuring client data and systems are secure.

N-Compass clients experience:

  • 75% of all incidents are handled proactively versus reactively
  • Of the proactive tickets, 25% of incidents are detected and resolved prior to user impact
  • 99.3% of closed tickets are not reopened
  • 82.6% of tickets are successfully closed by the first engineer assigned
  • 91.5% of incident tickets are resolved without escalating to vendors
  • Global support – 30% of managed devices located beyond US borders

 

NDS and our partners manage some of the most complex, mission-critical IT infrastructures in the world.

Contact Us

If you’re ready to learn more about how Network Data Systems can take your network to the Nth power, let’s talk.

(847) 385-6700

info@network-data.com

 

300 N Martingale Rd, Suite 300
Schaumburg, Illinois 60173