NDS’ world-class managed service allows partners to meet and exceed their client’s infrastructure operational support requirements ensuring applications are always accessible.
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N-Compass consists of a powerful operational support system with a tightly integrated suite of applications, finely tuned ITIL processes, and a highly skilled team of engineers.
N-Compass includes:
- US-based NOC engineering team
- Proactive monitoring, fault isolation, and incident management
- Performance management
- Configuration management
- Analytics including a CIO dashboard
- Strategic infrastructure reviews by NDS consultants
- geo-redundant (US-based), fault-tolerant, and available 24 x 7
NDS is ISO 27001 and ISO 27701 certified, one of few companies worldwide, ensuring client data and systems are secure.
N-Compass clients experience:
- 75% of all incidents are handled proactively versus reactively
- Of the proactive tickets, 25% of incidents are detected and resolved prior to user impact
- 99.3% of closed tickets are not reopened
- 82.6% of tickets are successfully closed by the first engineer assigned
- 91.5% of incident tickets are resolved without escalating to vendors
- Global support – 30% of managed devices located beyond US borders
NDS and our partners manage some of the most complex, mission-critical IT infrastructures in the world.
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If you’re ready to learn more about how Network Data Systems can take your network to the Nth power, let’s talk.
(847) 385-6700
