N-Power Voice is a cloud based, hosted, fully managed and optionally geo-redundant voice service. It is based on Cisco's Hosted Collaboration Solution (HCS) technology platform. It is a full featured 7X24 service enabling our clients to lower total cost of ownership, conserve capital, increase agility, shorten the Time-Value span, reduce risk, simplify their environment and free their IT staffs to focus on key strategic initiatives. Every customer has dedicated virtual machines (VM’s) for each instance of application deployed. N-Power uses Cisco certified security architecture across the service including network, data center, storage, VM, management, application separation and access control. Our Cisco-certified architecture combined with our ISO 27001 certification ensures world class security is top-of-mind.


What's included

Unified Communications as-a-Service

  • Proactive Monitoring and Management 24/7/365 by our US-based NOC
  • World-Class Service Customer Support Portal
  • Cisco Unified Communications Manager (CUCM) Call Control

  • Ad-hoc and MeetMe Audio Conferencing
  • Single Number Reach
  • Hunt Groups / Pick Groups
  • Point-to-Point Video Calling
  • Analog Support
  • Cisco Unity Connections (CUC)

  • Voicemail
  • Unified Messaging
  • Auto Attendants
  • Cisco Instant Messaging and Presence (IM&P)

  • Cisco Jabber
  • AD integration available

  • Supported Areas

    OPTIONAL SERVICES:

    Cisco Unified Contact Center Express (UCCX)

  • Workforce Management
  • Call Recording
  • CRM Integration
  • Omni-Channel
  • Mobile and Remote Access (MRA)

  • VPN-less remote access to N-Power Voice
  • N-Power Meetings

  • Hosted and Managed Video Conferencing
  • OPTIONAL APPLICATIONS:

    The following applications can be hosted and managed within the N-Power Voice Cloud to add further value to your solution:

  • Cisco Attendant Console
  • Cisco Emergency Responder
  • Cisco Expressway
  • Webex Teams Hybrid nodes
  • Singlewire Informacast
  • CDR Servers